What Does A Help Desk Engineer Do: Duties And Responsibilities

They’re 2.8% less likely to obtain a Master’s Degree while being 0.6% less likely to earn a Doctoral Degree. After all, you need to convey complex information to other stakeholders (who may not have a tech or cybersecurity background) in a non-intimidating way. We sorted the top help desk engineer skills based on the percentage https://remotemode.net/ of help desk engineer resumes they appeared on. Information engineers earn the highest salary when working in the technology industry, where they receive an average salary of $107,435. Comparatively, help desk engineers have the highest earning potential in the finance industry, with an average salary of $67,498.

Video game developers translate ideas, stories, and designs into playable software. Relevant tools and languages for game developers to familiarize themselves with include C#, C++, Unreal Engine, and Unity. Artificial intelligence (AI) skills are also highly valuable in this field. In general, desk support technicians achieve similar levels of education than help desk engineers.

Average help desk engineer salary

Teeple emphasizes the importance of knowing how to support your team and your employer as you advance up the IT ladder—a skill that’s honed to perfection working as a help desk technician. You’ll learn how to view problems from the users’ perspectives and work effectively with a team. These are two skills that will prove invaluable in any higher-level IT position.

In general, senior infrastructure engineers earn the most working in the hospitality industry, with an average salary of $123,360. The highest-paying industry for a help desk engineer is the finance industry. Desktop support specialists tend to make the most money working in the finance industry, where they earn an average salary of $53,933.

Systems engineering

Glassdoor reports an average base pay of $86,284 per year for entry-level software engineers in the US as of October 2023 [4]. While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. “escalate,” “provide technical assistance,” “help desk,” and “mac” are skills that commonly show up on help desk engineer resumes.

• Being able to technically analyze a situation is key to solving end user problems and shining in the role of help desk technician.
• Nathan Eddy is a business technology writer and a graduate of Northwestern University’s Medill School of Journalism.

Read on to learn more about help desk technicians and how you can become one. Senior infrastructure engineers average a higher salary than the annual salary of help desk engineers. A Desktop Support Specialist is focused on troubleshooting different software packages, hardware devices, and other peripherals. As an offensive-focused cybersecurity engineer, knowing the techniques and configurations used by defenders and attackers will help you get creative with how to test an environment, ultimately leading to a valuable assessment.

List of help desk engineer skills to add to your resume

Desktop support technicians maintain the safety and security of networks, preventing unauthorized access and illegal dissemination of database information. They also handle the software configurations and upgrading the network infrastructure to avoid system downtimes and operational delays. A desktop support technician must have excellent communication and technical skills to monitor systems performance and enhance network navigation. https://remotemode.net/become-a-help-desk-engineer/ According to TestGorilla’s The State of Skills-Based Hiring 2022 Report, 76 percent of employers use some skill-based hiring to recruit employees, with 55 percent using skills tests to gauge expertise for specific roles [2]. Additionally, 45 percent of hiring organizations on LinkedIn relied on skills data to fill open roles in the past year, up 12 percent from the previous year, according to LinkedIn’s 2023 Skills-First report [3].

• Once you’ve mastered the foundational software engineering skill set, you may benefit from choosing a specialization to pursue.
• In addition, they are looking for high school courses in chemistry and physics.
• In fact, our research shows that one out of every six help desk engineers were not college graduates.
• They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables.
• They use their technical knowledge of hardware and software to help troubleshoot problems users encounter.
• It involves making the most of your time so that you can deliver maximum value to your end users.

Additionally, help desk engineers serve as the primary line of defense against cybersecurity threats, requiring quick-thinking to safeguard organizational assets. The fast-paced and important nature of this position guarantees that no two days will be identical, offering a stimulating and engaging career for those who excel in problem-solving and technology. Help desk engineers get to interact with diverse individuals and address their technical concerns on a daily basis. This allows them to experience the gratification of resolving intricate issues and assisting others in resuming their work. Staying current with technological advancements and software updates is an ongoing challenge faced by these professionals. In addition to the tools you’ll have at your disposal on the job, many employers are willing to help facilitate your professional development with training and assistance programs that can help grow your technical expertise.

Help-Desk Support

Learn how to deploy and manage all aspects of Active Directory, Group Policy, DNS and many more technologies… “I credit my previous managers and co-workers for helping me build my skills in order to get where I never thought possible,” Osman says. Landing one of these positions could help you on your way to a long and robust career in IT, so let’s take a closer look at what you can expect from the experience. Nathan Eddy is a business technology writer and a graduate of Northwestern University’s Medill School of Journalism. He has written for FierceMarkets, Popular Science, eWeek and other publications.